WARRANTY CLAIMS COORDINATOR
Job Opportunity at Career Development Partners

Posted on Aug 10

http://www.CareerDevelopmentPartners.com    918-293-0500

Location: Tulsa, OK
Job Type: Full Time
Job ID: W4139909

WARRANTY CLAIMS COORDINATOR

Tulsa, Ok

WARRANTY CLAIMS COORDINATOR COMPANY PROFILE:
  • This organization is a strong community partner and invests in the quality of life of their employees, community, and charitable organizations.
  • In this team environment, employees thrive in a culture that values people, serves people and emphasizes quality.

WARRANTY CLAIMS COORDINATOR BENEFITS:
  • Competitive salary commensurate with expereince.

WARRANTY CLAIMS COORDINATOR IMPACT:
  • Managing the return process at the warehouse and plants, with a focus on quality related issues as they are reported. 

WARRANTY CLAIMS COORDINATOR DETAILS:
  • Authorizes, issues, and maintains warranty / return authorizations. Includes changes and cancellations of authorization as well as contacting customers and other company departments affected.
  • Works closely with the Plants, Warehouses, Production and Quality Assurance Departments. 
  • Review and process customers’ complaints and requests for repairs and informs the customer of condition, service fees and details.
  • Coordinates all product recalls with Engineering and Information Systems as laid out in Company Procedures Manual. 
  • Connect with customers, CSRs, RMs, Engineering, Accounting and Logistics’ Departments to verify shipping, pricing, freight and other discrepancies.
  • Coordinate with Engineering, Quality and Lab Departments to determine if repaired product is ok to be sent back to the customer. 
  • Research and verify proofs of sale to end users for contract pricing, recording discrepancies and issues credits as necessary.
  • Ability to access, input and retrieve information from computer. 


WARRANTY CLAIMS COORDINATOR BACKGROUND:
  • 4+ years manufacturing/operations or customer service experience 
  • 1-2 years of accounting experience preferred.
  • Lean experience is preferred. 


WARRANTY CLAIMS COORDINATOR NEXT STEPS:
  • Advance Your Career - Apply Today.



WARRANTY CLAIMS COORDINATOR Tulsa, Ok
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